CANCELLATION AND RETURN

We at Explore India Crafts intend to provide a full product refund if there are no exceptions as mentioned above. The shipping costs will be borne by us if the product is found damaged in transit or is not received as per the product detail on the website. Unless, the courier is not delivered as committed, the accelerated shipping costs are non-refundable in that case. The customer is entitled to pay the return shipping fee if the product is unwanted for personal or any other reason for return shipping when the product was not wanted for any other reason.

We want every Explore India Crafts customer to feel that they have made the right choice of an urn or memorial product for a loved one and other handmade products. We want you to feel satisfied when the product arrives -- that the item is even better than you expected. If you want to return or exchange an item, please do not hesitate to contact our team for kind and caring assistance. We aspire to satisfy all our customers. We intend to send you items in a much better way than it is expected. We are here for you in case you face any issues in returning or exchanging the products. Feel free to contact our customer support.

We will accept and take back or exchange any item within 14 days of the purchase and we do not charge a restocking fee, there are three exceptions to the exchange and refund as follows:

1. ·         We cannot accept an item that would have ashes placed in it.
2. ·         We cannot accept any item that is personalized or has engraving on it.
3. ·         We cannot accept any item which is custom-made with pre-received instructions.
   
   Refunds
   
   Once we receive the package, we inspect it and get in touch with the customer to understand how they would like it to be made/modified. According to the customer’s request, we will send a replacement if the product or issue a refund, whichever is applicable in that particular scenario. The customer also will receive a credit within a certain number of days which is in line with the customer’s credit card issuer’s policies and terms.

Late or Missing Refunds

If you haven't received the refund in the given duration, kindly check with your bank or credit card company as generally domestic as well as international transactions take time to officially reach your account. Even after completing all the procedures and contacting the bank/credit card company, if you still don't get the refund, we request you to write to us at business@exploreindiacrafts.com immediately and we can investigate from our end.

Sale items

Only regular-priced items will be refunded, depending on the scenarios while the items on ‘Sale’ cannot be refunded.

If you have any questions and concerns about returns, refunds and/or exchanges, please call our ever-ready-to-assist customer service team at +91 9870 688 088 and/or email us at business@exploreindiacrafts.com. You can also find our contact details on our contact page.


Contact Us

If you have any questions about our return policy, please do not hesitate to contact us at business@exploreindiacrafts.com.

RETURN AN ITEM IN TWO SIMPLE STEPS

Step 1: Send us an email on business@exploreindiacrafts.com with a description.

Step 2: Upon receiving our response send the item according to our instructions.

Kindly re-pack the product carefully (if possible, use the original wrapping and packaging material) to ensure it is protected for the trip back. We would like to make a special request to our customers who are returning their purchased products, although it may not be the right pick for your memorial needs, please remember it could mean much more for someone else buying that very product, hence handle it with care.

Address to return your products:

Explore India Crafts
Lal Sarai
Nagina 246762, Dist. BIJNOR,
Uttar Pradesh, India 

E mail - business@exploreindiacrafts.com